What to know
Admins can invite and control access to Gain.pro for their organisation.
Click on "Manage Team Members" under your name in the top right to access Admin mgmt. tools
Managing users and their statuses
How to manage users
- Invite New Users: Click the "Invite user" button and complete the form with their details. The user will automatically be notified by email
- Change a User's Status: Click the three dots next to a user's name to change their status (e.g., from Active to Deactivated)
- Filter and Export: You can filter the user list by status and export the entire list to Excel
Active, Invited and Deactivated Users
You will see all team members from your company on the platform, grouped by their status:
- Active users: Team members who have been invited and have activated their accounts
- Invited: A team member who has been sent an invitation but has not yet activated their account
- Deactivated: A team member whose account has been deactivated, for example, if they have left your company.
FAQs
How do I get Admin access?
- If you believe you should have admin access for your team, please contact your dedicated Customer Success Manager or the Gain.pro support team for assistance
When should I Deactivate vs Delete Users?
- You should Deactivate users in almost all cases (e.g. if you are reallocating licences, or removing access for a user that has left your organisation). By deactivating a User, you retain their usage history trend data.
- Deletion should only be used for users created in error or similar technical issues. This will delete their usage history.
- If in doubt, please reach out to your Customer Success Manager to discuss the right option to take
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