What to know
If you have an issue or need help, there are several ways to get help, including this help centre.
For immediate assistance you can message or call our Support team directly from the platform, or reach out to your Customer Success Manager for more complex discussions
Your Support channels
To access our support options navigate to the "Help" section in the bottom-left corner of the platform.
Self-serve: The Help Centre
The Help Centre is your first stop for answers. It is filled with knowledge base articles (like this one) to help you understand how to use Gain.pro and get the most out of its features
Live Support: Contact our team
For troubleshooting, initial queries, or data requests, our Support team is available to help. You can either message or call the team directly through the Help widget on the platform
FAQs
How do I find the Help section on the platform?
- You can find the "Help" section by navigating to the menu in the bottom-left corner of the Gain.pro application
What are the Support team's hours?
- Our support team offers 24/7 coverage. During working hours, we aim to answer your questions within 10 minutes
When should I contact Support vs. my Customer Success Manager?
- You should contact the Support team for day-to-day questions, troubleshooting, and specific data or profiling requests
- You should contact your Customer Success Manager (CSM) for more detailed discussions about the product, training requirements (either for your team or on use casess, to provide detailed feedback, or for any questions related to contracts, commercials, and user accounts
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